If you are unsatisfied with our service at any time, please contact us and describe your situation. While we may not be able to refund labor or hours, we may be able to assist you with our free email support*.

Recurring monthly packages and plans are billed at the beginning of each month. Monthly service plans must be cancelled by the 5th day of the month, or service will discontinue the following month. Unless otherwise stated above, fees are for time and labor or services purchased or contracted on your behalf. A half-month may be prorated in certain circumstances where the service plan is cancelled after the 5th, and limited or no service has been received for that month. There are no fees or “service charges” beyond the plan cost. However, clients who wish to cancel before fulfilling the full term may be subject to an early termination fee. Monthly plans with a 3 month, 6 month or 12 month term offer significant savings based on the longevity of the commitment. Early termination fees are calculated at 30% of the full term rate. Rates are calculated based on a $100/hr rate ($500/mo = 5 hours a month). Monthly service plans will never charge more than the monthly rate. If monthly services are cancelled, any pro-rated billing would be based on the hours worked.

We provide free email support to all of our clients. A client is defined for these purposes as any company or individual with an open account that has completed at least one transaction with This Microtechs. The scope of our free Q&A email support includes answers by email to any Joomla related questions within 2 business days. This support is currently offerred (5/1/11) as an ongoing promotion intended to be available for the lifetime of our company. In the event the company fails or dissolves, the respective owner's and employees will not be held liable to continue this service. The Microtechs reserves the right to retract or change/modify this offer at any time.

The Microtechs, Chris Gilroy or any related associates working on websites, applications or digital properties will not be held liable for outside interference, random acts of God, client or client employee sabotage, or malware, phishing or spoofing targetting client properties. Unless specifically stated in our proposal and terms, our responsibility is limited to the work items promised in detail on the proposal and estimate for your project. We cannot assume responsibility for anything outside of the stated work items we've been contracted to perform. For websites and applications, once the balance necessary for transfer to the client's server has been received and the property has been transferred to the client's care, the client assumes full responsiblity for their property. Websites and applications that are altered by the client or client's employees or associates effectively change the solution from what we've planned, developed and designed. Projects and properties that have been changed from the solution we've planned, developed and/or designed may require new work to be fixed, have consequences solved, or repair damage. We do not proofread or provide copy editing or copy writing services. Please check and ensure your content is prepared and correct before sending to have placed and published by us. Generally, unless requested in your RFP/RFQ and included on your proposal, we do not add-on IT services, server maintenence services, host or database management services, email/mail server support, or 3rd party support. CMS solutions are intended to be a content management system solution that business owners and employee can manage, scale and maintain without a need for outside contractors or development firms. The nature of these solutions is provide all of the tools needed to be independent, with business owners and employees being able to manage and control all of their own website, applications, email and hosting services. We do not generally assume responsibility for managing client email service, hosting service, API services, e-commerce order processing or customer service to your clients and customers.

For all projects and services, the State of California is the physical location of any and all work performed. By engaging in services and/or accepting any proposal or agreement with The Microtechs or Chris Gilroy, whether B2B or individually as a 1099 Contractor, you agree to recognize the State of California as having legal jurisdication, regardless of your home state or business location. You agree to recognize all California State Labor Laws. Should any legal matter arise, all proceedings will be held in the count of Contra Costa in California, under it's jurisdiction and subject to California law.